Frequently Asked Questions
What are your hours of Operation?
We are generally open Monday through Friday from 9:00 am to 7:00 pm. We understand that some families need more flexible timing, and we are open to working with families to find another time if there is a therapist.
What is your cancellation policy?
We have a 24-hour cancellation policy. If you need to cancel your appointment, please call our cancellation line: (734) 369-6002. Please note that there is a $30 cancellation fee for no shows or last minute cancellations that are not deemed an emergency (emergencies include but are not limited to illness or death in the family). Please see our cancellation policy for more information.
What insurance do you accept?
We are in-network with Blue Cross Blue Shield and Blue Care Network. We are a Network 2 provider with BCN U-M Premier Care, meaning you may be subject to a different deductible/coinsurance than with a Network 1 provider.
I don't have BCBS or BCN. Can i still come to A2 Therapy WOrks?
While we are in-network with Blue Cross Blue Shield and Blue Care Network, we are happy to cooperate with you in seeking reimbursement from your insurance company by providing you with the documents to submit to your insurance company. Click here for more information about insurance.
Can i pay out of pocket?
How many times per week should I/my child Receive therapy?
Most of our clients are seen 1 to 3 times per week. This depends on whether or not they are receiving school-based services, the severity of the disorder, and the type of intervention program being recommended by the therapist. At times, more intensive schedules may be recommended.
Can I observe my child's sessions?
Observation of sessions is encouraged, for either part of the session or the entirety of the session depending on goals and therapeutic rapport. If you do not observe during the session, therapists will provide progress information at the end of each session.
Will i receive written progress reports?
Updated treatment plans and progress reports are written every six months, or earlier should goals be met or need to be revised, to give families detailed information about progress in therapy. We can send copies of these reports to primary care physicians and pediatricians to keep them up to date on progress as well.
Do you have a waiting list?
We do our best to make sure families are seen in a timely manner. We often experience high demand for our after-school appointments and can develop a waiting list during those times. For families needing consultations, evaluations, or are available in the morning/early afternoon, it is usually possible to be scheduled without a wait.
How long will my child Need therapy?
It is difficult to say how many sessions. This can depend on many factors, including: severity of the disorder, child cooperation, motivation, and readiness to learn. Family involvement in implementing home practice is another significant factor.
My child is scheduled at your office, how do I access the client portal?
Have additional questions?